At 360itlifesecure.com, we are committed to delivering high-quality antivirus software and digital products with reliable customer support. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below for refund and return eligibility.

1. Eligibility for Refunds

Due to the nature of digital products, refunds are only offered under specific conditions, such as:

  • You contact us within 7 days of your purchase.
  • The product key/license was not activated or downloaded.
  • You can provide a valid order number or proof of purchase.
  • The issue is due to a technical error or product malfunction (not customer error).

2. Non-Refundable Items

Refunds will not be issued for the following:

  • Activated, used, or downloaded software licenses.
  • Incorrect purchases due to customer oversight (e.g., wrong product or platform).
  • Expired or promotional licenses.
  • Orders made outside the eligible refund window.
  • Final sale or discounted products clearly marked as non-refundable.

3. Refund Process

To request a refund:

  1. Contact Us: Email us at support@360itlifesecure.com with your order ID and the reason for your request.
  2. Review & Approval: Our support team will verify the request and respond within 2–4 business days.
  3. Refund Issuance: If approved, refunds will be processed back to your original payment method within 5–7 business days.

4. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank or payment provider.
  • Allow a few business days for processing.
  • Still have issues? Contact us at support@360itlifesecure.com.

5. Exchanges

As we sell digital licenses, we do not offer traditional exchanges. However, if you received the wrong license or experience a technical issue, contact us within 7 days, and we will assist with a replacement or equivalent resolution.

6. Shipping (If Applicable)

For physical deliveries (if any in the future):

  • Customers are responsible for return shipping costs unless the error is on our part.
  • Use a trackable shipping method, as we are not liable for lost returns.

7. Contact Us

Have a question or need help with a refund?

📧 Email: support@360itlifesecure.com

We’re here to ensure your experience is safe, smooth, and secure.